Shipping / Returns and Exchanges
ORDERS (WITHIN U.S.)
We offer standard USPS free shipping. Orders will ship within 1-5 business days after the date of order. After placing the order, you will receive a confirmation e-mail with the shipping information.
Orders within the United States will ship USPS
We are not able to ship to PO Boxes.
For international orders we ship DHL. You will receive an e-mail confirmation once your order ships. International shipping rates vary by country. Please note that VAT and duties are not included in our pricing and you may be subject to additional VAT and duties upon delivery, depending on your country.
RETURN (WITHIN U.S)
Should you wish to return an item, we can offer an exchange or refund where possible, provided items are returned to Somemoment within 7 days of receipt.
All returns or exchanges must be in perfect condition, with their original packaging, and with original invoice. We are unable to offer any exchanges or refunds on items that are scratched, damaged, or that are not in their undamaged original packaging. In these situations, the items will be returned to you at your own cost.
You will have to pay the cost of returning items.
Please provide all relevant information including your reason for the return.
EXCHANGE (WITHIN U.S.)
If you are exchanging a product and the value of the new item is less that of the one you are returning, we will refund the difference via your original payment method.
If exchanging goods and the value of the new item is greater than that of the one you are returning, additional payment will be required.
Unfortunately, we are unable to offer exchanges at this time. You will need to return the unwanted item to us for processing first and then place a new order.
You will have to pay for the cost of shipping exchanged items.
In order to make a return or exchange, please contact us at firstname.lastname@example.org or through our customer service page. Please include your order id and the list of items that you wish to return. We will send you instructions on how to make the return.
Feel free to ask us any questions on our Customer Service page or by email: email@example.com:
RETURN AND EXCHANGE (INTERNATIONAL, OUTSIDE OF U.S.)
Please note that at this moment, we cannot accept returns or exchanges if you are shopping outside of the U.S. If you have any questions, please contact our team at firstname.lastname@example.org